At AutoLiftShop.com, we are committed to ensuring your satisfaction. If you are not completely satisfied with your purchase, our return policy allows for a hassle-free process. Please review the details below:
1. Eligibility for Returns
- Returns must be initiated within 30 days of receiving your order.
- Items must be in their original, unused condition, with all tags, labels, and packaging intact.
- Products that have been used, damaged, or altered are not eligible for returns unless the item was received defective or damaged.
2. Non-Returnable Items
The following items are not eligible for return:
- Gift cards
- Items marked as "Final Sale" or "Non-Returnable"
- Customized or special-order items
3. Return Process
Contact Us:
- Email us at contact@autoliftshop.com or call (360) 300-8845 to initiate a return.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
Approval and Instructions:
- Once your return is approved, you will receive detailed instructions on how to send back the item(s).
- Please include a copy of your original receipt or order confirmation in the return package.
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
- We recommend using a trackable shipping method to ensure the safe return of your item(s).
4. Refunds
- Refunds will be processed within 5-7 business days after we receive and inspect the returned item(s).
- Refunds will be issued to the original payment method.
- Shipping charges (if applicable) are non-refundable, except in cases where the return is due to our error.
5. Exchanges
If you wish to exchange an item, please contact us to arrange for a return and replacement. The exchange will be processed as a new order, and the original item must meet the return criteria outlined above.
6. Damaged or Defective Items
- If you receive a damaged or defective item, please notify us within 48 hours of delivery.
- We will arrange for a replacement or refund, including covering any return shipping costs.
7. Contact Us
For any questions or concerns about our return policy, please reach out to us:
- Email: contact@autoliftshop.com
- Phone: (360) 300-8845
- Address: 422 Appaloosa Rd, Tarpon Springs, FL 34688, United States
Thank you for shopping with AutoLiftShop.com. Your satisfaction is our priority!