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Return Policy

At AutoLiftShop.com, we are committed to ensuring your satisfaction. If you are not completely satisfied with your purchase, our return policy allows for a hassle-free process. Please review the details below:

1. Eligibility for Returns

  • Returns must be initiated within 30 days of receiving your order.
  • Items must be in their original, unused condition, with all tags, labels, and packaging intact.
  • Products that have been used, damaged, or altered are not eligible for returns unless the item was received defective or damaged.

2. Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Items marked as "Final Sale" or "Non-Returnable"
  • Customized or special-order items

3. Return Process

  1. Contact Us:

    • Email us at contact@autoliftshop.com or call (360) 300-8845 to initiate a return.
    • Provide your order number, the item(s) you wish to return, and the reason for the return.

  2. Approval and Instructions:

    • Once your return is approved, you will receive detailed instructions on how to send back the item(s).
    • Please include a copy of your original receipt or order confirmation in the return package.

  3. Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
    • We recommend using a trackable shipping method to ensure the safe return of your item(s).

4. Refunds

  • Refunds will be processed within 5-7 business days after we receive and inspect the returned item(s).
  • Refunds will be issued to the original payment method.
  • Shipping charges (if applicable) are non-refundable, except in cases where the return is due to our error.

5. Exchanges

If you wish to exchange an item, please contact us to arrange for a return and replacement. The exchange will be processed as a new order, and the original item must meet the return criteria outlined above.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please notify us within 48 hours of delivery.
  • We will arrange for a replacement or refund, including covering any return shipping costs.

7. Contact Us

For any questions or concerns about our return policy, please reach out to us:

Thank you for shopping with AutoLiftShop.com. Your satisfaction is our priority!